Discover Rogers Unison - Webinar
Your workforce is increasingly a mobile one, and public servants and organizations are using wireless devices to do their work from many different locations. Choosing the right telephony solution is a critical step in helping them work effectively in this modern, mobile landscape. The government and Enterprise sectors would benefit from a platform that is intuitive and able to support roles that are fully mobile, fully office-based, and anywhere in between.
The tech transformation of customer service
The restructuring of Sears Canada is only the latest reminder of an age-old truth in retail: stores either adapt to consumer trends, or they die. In today’s market, consumer expectations are exceedingly high. Influenced by online retail, time-strapped consumers now demand a seamless, ultra-convenient shopping experience that caters to their personal wants and needs.
3 tech trends that will transform the customer experience
Your average customer’s buying experience is already undergoing profound change – and this pace will only continue to accelerate. Taking a look ahead to what this new world of service will look like is a crucial step for businesses that want to succeed in the long term.
Improve outcomes by connecting the employee and customer experience
All businesses want to ensure they are providing the best possible customer service. Giving your employees the tools they need to cater to clients is one of the most effective ways to achieve this. If your staff is hindered by old, clunky technology that results in delayed responses or missed calls, lost business is usually the result.
Minimizing Risk: Five Ways Payment Facilitators Can Stay Secure and Keep Merchant Risk At Bay
Attackers are developing new methods of stealing sensitive information every day, making retail breaches an all-too-common occurrence.
5 Reasons It Might Be Time to Upgrade Your Phone System
The most common reason to change your phone system is that your existing traditional system is just too old, and has grown technically outdated.