3 tech trends that will transform the customer experience
Your average customer’s buying experience is already undergoing profound change – and this pace will only continue to accelerate. Taking a look ahead to what this new world of service will look like is a crucial step for businesses that want to succeed in the long term.
Improve outcomes by connecting the employee and customer experience
All businesses want to ensure they are providing the best possible customer service. Giving your employees the tools they need to cater to clients is one of the most effective ways to achieve this. If your staff is hindered by old, clunky technology that results in delayed responses or missed calls, lost business is usually the result.
Five tips for driving organizational innovation
Any business can benefit from a jolt of innovation, including an 84-year-old industrial equipment distributor and a 94-year-old Canadian retailing icon. Gary Agnew, vice-president of Vancouver-based Finning Digital and Chris Greenfield of Welland, Ont.-based Canadian Tire Financial Services, constantly push their organizations to innovate by adopting new processes and technologies.
Canadian towns and cities build efficiencies with IoT
Graffiti cleanup in the city of Vancouver used to be a complicated process. A superintendent would receive a removal request, print it out, and then send a work order to a city employee. It wasn’t always clear exactly where, or how large, the offending message was.