The tech transformation of customer service
The restructuring of Sears Canada is only the latest reminder of an age-old truth in retail: stores either adapt to consumer trends, or they die. In today’s market, consumer expectations are exceedingly high. Influenced by online retail, time-strapped consumers now demand a seamless, ultra-convenient shopping experience that caters to their personal wants and needs.
5 Reasons It Might Be Time to Upgrade Your Phone System
The most common reason to change your phone system is that your existing traditional system is just too old, and has grown technically outdated.
Five fintech companies using AI to improve business
Financial technology (fintech) firms are using tools driven by artificial intelligence to their advantage. In a fast-paced industry where a matter of seconds can make the difference between big losses or big gains, AI is helping quicken the pace of decision-making and enjoying improved results.
Align the digital stars: Two key success factors for digital transformation
Across Canada and around the world, enterprises are preparing for a more digital future. According to a recent Gartner global survey, 42 percent of enterprise CEOs have begun a digital business transformation, while 47 percent are challenged by their boards of directors to make progress in digital business.
Customer experience, leadership drive digital transformation: Forum
The key to any successful digital transformation project is a focus on improving the customer experience. That was one of the main messages from the Institute on Governance’s third annual Digital Governance Forum in Ottawa on May 30.
Rogers and The National Arts Centre are partners on the stage
Technology brings us together – it connects us in our personal and work lives. Performing arts, too – whether it is music, dance, or theatre – connects us and brings people together. With The National Arts Centre (NAC) looking to become one of the most digitally connected art centres in North America, we have worked with them to increase connectivity across its revitalized building in the nation’s capital.
How to Prepare Your Business for the IoT Revolution by @ArtsandClouds
As businesses get ready for the Internet of Things (IoT), they should understand that the rise of IoT devices is already occurring.
OracleVoice: 7 Important Points In Preparing For The Internet of Things
The Internet of Things can improve operational efficiency and extend business opportunities in your organization. Here are seven points to consider.
The Top Three Network Security Challenges For 2016
Securing the network has always been a challenge, but it’s only getting more complex, thanks to the rise of cloud applications, programmable networks and bring-your-own-everything. For IT professionals with hundreds of items on their to-do list, it can be hard to keep up with constantly evolving network security technologies. More devices are connecting to the network, more services are moving to the cloud and more users are bypassing IT to access rogue applications. As a result, IT departments are fighting to maintain oversight and control. Keeping abreast of the latest security threats and vulnerabilities can be essential to success: A recent study from IT industry research firm Ponemon Institute polled Canadian companies in 11 industry sectors and found the average cost of a data breach in 2015 was US$3.79 million. Perhaps more troubling is that most companies don’t realize a breach has occurred for weeks or months — until it’s way too late. The financial losses can be staggering, and the reputational...
Fighting cyber-security complexity with the cloud
There are three main issues plaguing IT security staff today: complexity, complexity and complexity. According to a whitepaper recently published by ITworld Canada in partnership with Cisco, enterprises of 25,000 employees or more have two and a half times more risk of encountering web malware than small companies.
Three Ways to Manage Customer Retention with Data
We look at how, with the aid of data, organisations are able to build better customer retention strategies.