The tech transformation of customer service
The restructuring of Sears Canada is only the latest reminder of an age-old truth in retail: stores either adapt to consumer trends, or they die. In today’s market, consumer expectations are exceedingly high. Influenced by online retail, time-strapped consumers now demand a seamless, ultra-convenient shopping experience that caters to their personal wants and needs.
3 tech trends that will transform the customer experience
Your average customer’s buying experience is already undergoing profound change – and this pace will only continue to accelerate. Taking a look ahead to what this new world of service will look like is a crucial step for businesses that want to succeed in the long term.
Improve outcomes by connecting the employee and customer experience
All businesses want to ensure they are providing the best possible customer service. Giving your employees the tools they need to cater to clients is one of the most effective ways to achieve this. If your staff is hindered by old, clunky technology that results in delayed responses or missed calls, lost business is usually the result.
Minimizing Risk: Five Ways Payment Facilitators Can Stay Secure and Keep Merchant Risk At Bay
Attackers are developing new methods of stealing sensitive information every day, making retail breaches an all-too-common occurrence.
5 Reasons It Might Be Time to Upgrade Your Phone System
The most common reason to change your phone system is that your existing traditional system is just too old, and has grown technically outdated.
Five fintech companies using AI to improve business
Financial technology (fintech) firms are using tools driven by artificial intelligence to their advantage. In a fast-paced industry where a matter of seconds can make the difference between big losses or big gains, AI is helping quicken the pace of decision-making and enjoying improved results.
Align the digital stars: Two key success factors for digital transformation
Across Canada and around the world, enterprises are preparing for a more digital future. According to a recent Gartner global survey, 42 percent of enterprise CEOs have begun a digital business transformation, while 47 percent are challenged by their boards of directors to make progress in digital business.